Brought to you by the Georgia Department of Law’s
Consumer Ed says:
There is no Georgia law that requires businesses to disclose diagnostic fees before providing auto repair estimates. Some repair shops charge a fee for estimates because car owners often visit multiple shops for estimates before committing to one for the actual repair work.
However, businesses need to comply with their own stated policies on how fees will be assessed. If a business does not have a disclosed policy on how fees will be assessed, then it could charge for a diagnostic service, even if it does not disclose this fee before service.
In the future, there are several precautions that you can take when getting your car repaired:
A written price estimate should identify the condition to be repaired, the parts needed, and the anticipated labor charge. Make sure you get a signed copy. It should state that the shop will contact you for approval before they do any work exceeding a specified amount of time or money.
If you believe you have been the victim of auto repair fraud, report it to your local Better Business Bureau and to the Georgia Department of Law’s Consumer Protection Division at 404-651-8600 or 800-869-1123.